Refund Policy for BharatLoco
Effective Date: 15/10/2024
At BharatLoco, we provide digital products such as Routes, Scenarios, Repaints, and Sounds for train simulation enthusiasts. As these are digital goods that are instantly accessible upon purchase, we have a strict no-refund policy to maintain fairness and protect against misuse or fraudulent claims.
Why We Don’t Offer Refunds
Due to the nature of digital products, once a purchase is completed:
- The content becomes immediately available for download, making it impossible to “return” the product.
- Offering refunds opens the possibility for piracy or abuse, where users may request a refund after accessing or copying the content.
Exceptional Circumstances
While we do not offer refunds, we understand that issues can arise. We may consider exceptions under the following conditions:
- Technical Defects: If the product you purchased is defective or corrupted and cannot be used as described.
- Incorrect Product Delivery: If the purchased product does not match what was listed or delivered.
In these cases, you must contact us within 1.5 hours of purchase, providing details and supporting evidence (such as screenshots or error messages) so we can assess the issue and offer a resolution (like a replacement or fix).
How to Report an Issue
If you encounter any issues with your purchase, please contact us at [email protected] with:
- Your Order Number
- A detailed description of the issue
- Any supporting evidence (e.g., screenshots)
Our team will review your request and get back to you within 5-7 business days.
Protecting Our Community
We take piracy and fraudulent activity very seriously. If we identify any misuse of our platform, including false refund claims, we reserve the right to:
- Suspend or ban user accounts.
- Revoke access to all previously purchased content.
- Take further legal action if necessary.
Thank you for your understanding and support in keeping BharatLoco a secure and fair platform for all users.